Terms and Conditions


Article 1. Definitions

TWS is a store located in Dijk 25, 1811 MB, Alkmaar, The Netherlands and also operates webshops under the name:

www.onlinewhiskyordering.nl, www.thewhiskyspecialist.nl & www.orderwhiskyonline.com

Article 2. Relevance

2.1 All offers, orders, purchases and contracts made by or with TWS are only subject to these general terms and conditions (hereinafter GTC) and exclude other conditions from other parties.

2.2 Acceptance of an offer by a third party or placing an order with TWS implies the existence, the knowledge and the acceptance of the GTC.

2.3 It is only possible to deviate from the General Terms and Conditions with our written permission.

2.4 The AV also applies any third party contracted by TWS to work on their behalf.

Article 3. Contracts

Each sale or purchase is confirmed in writing by e-mail and TWS has the right to request further information or to refuse the purchase, for example in writing by e-mail.

Article 4. Prices

4.1 All prices are in EURO, including VAT. Shipping costs are not included in these prices and are listed separately.

4.2 TWS is not responsible for listed prices that are evident wrong, such as typing errors etc. to which no rights can be derived these prices.

Article 5. Payments

5.1 Payment can be made as shown during the ordering process. TWS may demand further order / payment conditions. Payments can be made by direct bank transfer, via Cardgate Ideal, Cardgate Mister Cash, Sofort, Bank Giro and Paypal.

5.2 In the event payment is made by bank, the date of receipt is as stated on the bank statement of TWS.

Article 6. Delivery

6.1 TWS will endeavor to ship within 3 working days after receipt of the order and payment, but is in no case obliged to do so.

6.2 TWS only supplies alcoholic beverages to persons of legal age, at least 18 or 21 years old. By placing the order, the buyer irrevocably confirms that he has reached the legal age to purchase and use alcoholic beverages in the country where he is staying and will not resell or give these goods to persons under the relevant legal age.

6.3 If for any reason TWSUM can not deliver the ordered goods within 5 working days after receipt of the order, TWS will notify the customer by e-mail and request further instructions from the buyer. Buyers have the right to cancel the order free of charge and to request a full refund of the paid amounts.

6.4 If TWS can not deliver the ordered goods within 30 days from the date of order and payment, the order will automatically be canceled and the amount paid will be refunded as soon as possible.

6.5 Differences in text, prices and photos. If a photo is different from the text, the text always prefers.

Article 7 Property

Only when TWS 100% receives payment for the ordered goods and / or services, the ownership of the goods and / or services passes to the buyers.

Article 8 Cancellation, return and / or change of goods.

8.1 Goods purchased from TWS can be returned and / or changed without giving any reason, provided that:

that within 14 days after the date of receipt the buyer will send an e-mail to TWS (info @ thewhiskyspecialist.nl) with the notification that the goods will be returned or changed. The goods must be returned to TWS within 14 days after this e-mail and must be packed unopened, unused, undamaged and in the original packaging with all relevant labels.

8.2 TWS only accepts the returned and / or changed goods if the procedures as stated in 8.1 have been followed. If this is not the case, the goods are refused and no refund is granted.

8.3 The buyer is obliged to check the package upon arrival for the correctness of the shipped goods and report any damage and any errors or damage to TWS by e-mail.

8.4 If TWS has delivered the wrong product (s) and this is reported by the buyer within 2 days after receipt, TWS will change the goods free of charge.

8.5 After receipt of a return shipment, TWS will confirm this by e-mail to the buyer and pay the amount paid no later than within 14 days after receipt of the returned goods.

8.6 The costs for returning and / or changing goods must be paid by buyers. Under no circumstances will TWS refund any payment if the goods are returned, resulting in TWS.

Article 9. Applicable law and competent court.

9.1 Exclusively Dutch law applies to all rights, obligations, offers, orders, purchases and agreements to which these GTC are related, including these GTC.

9.2 If a court complies with one or more articles of the General Terms and Conditions, the remaining articles are still valid. TWS and the other party negotiate the replacement of the refused conditions, always taking into account the rejection conditions.

9.3 If the parties can not come to an agreement, the case will be submitted to the Dutch court.

If you have comments, suggestions or problems with the AV above, please let us know by sending an e-mail to info @ thewhiskyspecialist.nl.